Contact us
If you have any questions, feedback, or need assistance with the afora app, please don't hesitate to reach out.
Email: afora@bejaniclabs.de
We typically respond within 24-48 hours.
Subscriptions & Billing
Afora Pro subscriptions are managed entirely through the Apple App Store.
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Managing your subscription
You can cancel or change your subscription at any time in your Apple ID settings. Manage Subscriptions →
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Refund Requests
Refunds for in-app purchases are handled exclusively by Apple. Request a Refund →
Account & Data
Your privacy is important to us. Here's how to manage your data and account:
Deleting your account
You can delete your account and all associated data directly within the app. This action is irreversible.
To delete:
- Open afora on your iPhone
- Go to Settings
- Select Data Management (or Your Data)
- Tap Delete Account
Common Issues & Troubleshooting
Can't see my Pro subscription? ↓
This usually happens if the app hasn't refreshed its connection to the App Store. To fix this:
- Open Settings in afora.
- Tap on Afora Pro (or the subscription banner).
- Tap Restore Purchases at the bottom.
- Ensure you are signed into the correct Apple ID in your iPhone's Media & Purchases settings.
iCloud Sync is not working? ↓
If your entries aren't syncing across devices, please check these steps:
- Go to iPhone Settings → [Your Name] → iCloud.
- Tap Apps Using iCloud -> Show All.
- Make sure afora is toggled ON.
- Ensure you have enough iCloud Storage available. If your storage is full, sync will stop.
- In the afora app, go to Settings → Sync and ensure "Cloud Sync" is enabled.
Not receiving daily reminders? ↓
If you're missing your journaling reminders, verify your notification settings:
- Go to iPhone Settings → Notifications → afora.
- Ensure Allow Notifications is ON.
- Check that Banners, Sounds, and Badges are enabled.
- In afora, go to Settings → Reminders and confirm your scheduled time.
How do I export my data? ↓
We believe your data belongs to you. You can export everything at any time:
- Open afora and go to Settings.
- Tap Data Management (or Your Data).
- Select Export Data.
- Choose your preferred format (JSON or PDF) and save it to your Files app or share it.
AI Backtrack isn't showing new questions? ↓
AI Backtrack requires a minimum amount of data to generate meaningful questions:
- Ensure you have at least 3-5 recent entries with text content.
- Check Settings → Privacy to ensure AI features are enabled.
- Questions are generated periodically; try writing a new entry to trigger a refresh.